INTRODUCTION
International Shore Services Sarl, with its registered office at Rue du Conseil-General 14, 1205 Geneva (Switzerland), operates as a
travel and tourism agency and tour operator/retailer, registered in the commercial register
of the Canton of Geneva under IDI CHE-241.222.668. Tel. +41223201837
contact@interss.ch – Tax Representative for Italy: Studio Colombo e
Associati, Via San Damiano 9, 20122 Milan, VAT No. 10760520964, compliant with European regulations under the non-EU One-Stop-Shop regime
(non-EU OSS), hereinafter referred to as ISS
SERVICES PROVIDED THROUGH THE WEBSITE WWW.PARKANDCRUISE.COM
International Shore Services sarl organizes and/or markets a passenger transportation service by road from
cities and airports to ports and/or vice versa in connection with MSC Cruises cruise ships. The transportation service offered is an auxiliary tourist service to the travel package and is intended exclusively for passengers who have purchased an MSC Cruises cruise ticket.
The service is operated by carriers authorized to provide non-scheduled public transportation services using bus,
vans, or cars available for hire with a driver.
PURCHASE OF THE SERVICE
Users who have not purchased an MSC Cruises ticket are not eligible to purchase this service,
provided that the cruise’s start or end date and port of call coincide, respectively, with the travel date and the drop-off/pickup port
specified on the purchased ticket.
Travelers must have a valid ticket to use the transportation service and must keep it
for the entire duration of the trip. The trip is considered complete once the passenger has exited the vehicle
TRANSPORTATION OF MINORS
Child Restraint Systems on Board the Bus
Child passengers aged 3 years or younger may be transported (on minibuses and buses classified under
international categories M2 and M3) only in child seats approved for young children. These seats must
be brought along by the accompanying adults and, during the trip, must be secured at two points using the seat belts
on the bus. ISS assumes no responsibility for the suitability or compliance with the law of the seat units brought by accompanying adults.
Child passengers over the age of 3, on the other hand, must be transported using child restraint systems,
if the bus is equipped with them, provided they are suitable for use by the children themselves, and must
be secured with child restraint systems only if they are of an approved type.
In the absence of a child restraint system, seat belts must be used only if they are suitable for the child and if the bus is equipped with them. This provision applies only to children weighing less than 36 kg, as required by EU regulations, which limit the use of child restraint systems to such children. In the event of non-compliance with these requirements, the person responsible for supervising the child
on board the vehicle is liable.
Passengers weighing up to 36 kg and measuring up to 1.50 meters in height who are traveling on buses and minibuses used for non-scheduled passenger transport services may not be secured with child restraint systems, provided that they do not occupy a front seat and are accompanied by at least one passenger who is at least 16 years of age.
Passengers are required to comply with the obligation to use seat belts when seated and the vehicle is in motion, in accordance with the instructions provided by the onboard staff and, in any case, as indicated by signs and pictograms displayed on the bus.
Transportation of Accompanied Minors
Children under the age of 14 are not permitted to travel unless accompanied by an adult. Parents or those who have
legal guardianship of children under the age of 14 who are traveling unaccompanied by at least one
of their parents and who wish to grant authorization to another individual must sign a
declaration of accompaniment.
TICKETS AND RESERVATIONS
Ticket
Passengers are entitled to the service only if they are in possession of a valid ticket issued in their name, for the
specified route, date, and departure time. Access to the service is denied to passengers who have not
purchased an MSC Cruises cruise ticket with a start or end date and port of call that match, respectively, the date of travel and the drop-off/pickup port indicated on the purchased ticket.
The ticket shows the name and address of the issuer, the place and date of issuance, the place and time of
departure and destination of the trip, the price of the trip, the passenger’s name, the name of the ship on which the passenger is
embarking or from which they are disembarking, and the cabin number. At the time of purchase, the passenger is required to immediately verify the accuracy of the information listed on the ticket, with particular attention to the name indicated, the price paid, the route, and the date and time of departure, also ensuring that the applicable fare reduction has been applied (where applicable) and that the price paid corresponds to the amount shown on the ticket. If the ticket is purchased from an authorized retailer or online,
any applicable fare reduction has been applied (where applicable) and that the price paid matches the amount shown
on the ticket. If the ticket is purchased from authorized retailers or online,
before completing the transaction, the passenger is required to provide a valid cell phone number,
solely for the purpose of receiving service notifications, if necessary.
The issued ticket is valid exclusively for the specified date, time, and route and must be presented
upon request by service personnel; no changes, coupons, or cancellations of the
tickets may be made after the departure time, as in such cases the ticket is considered lost.
Electronic ticket
You are not required to print your e-ticket; simply save a copy on your smartphone or
tablet.
Invalid ticket
A travel document that is counterfeit, damaged, or otherwise illegible is invalid.
Cancellation Policy
If the passenger cancels the trip, he or she will be required to pay the following cancellation fees as compensation for the cancellation:
the following penalties:
- More than 60 days before departure: 10% of the ticket price
- From 59 to 30 days before departure: 25% of the ticket price
- 29 to 22 days before departure: 40% of the ticket price
- 21 to 15 days before departure: 60% of the ticket price
- 14 to 6 days before departure: 80% of the ticket price
- 5 to 0 days before departure: 100% of the ticket price
Any refund will be issued directly to the credit card used to make the payment.
Change Date
A €5 penalty will be charged for date changes made more than 48 hours
prior to the trip.
ACCESS TO THE CARS
Passengers Boarding the MSC Ship – Schedule and Meeting Point
To use the service, passengers must be at the location indicated on the ticket at least 15 minutes before
the scheduled departure time. ISS is not responsible for missed trips resulting from a passenger’s late arrival
and is not obligated to delay its service to wait for the passenger. It is the passenger’s responsibility to plan their trip so that there is sufficient time to ensure connections with other modes of transportation. If the passenger chooses a connection that does not allow them to arrive at the bus with the required advance notice, they will not receive any compensation.
Passengers Disembarking from the MSC Ship – Schedule and Meeting Point
The departure time from the port for passengers disembarking from MSC Cruises ships, as indicated on the website
www.parkandcruise.com which, as indicated on the ticket, is to be considered
purely indicative and is subject to the ship’s operations. The evening before disembarkation, passengers who are using the service will receive information regarding the disembarkation time and the departure times of the transfers directly in their cabins. If this information has not been received, please contact the reception desk. Passengers may alight from the buses only at the location indicated on the ticket. It is not possible to ask the driver to make a stop outside those authorized by law. Passengers are responsible for going to the most appropriate stop and ensuring they board the correct bus. A map of all our stops is available on the website
www.parkandcruise.com
ISS or the carrier cannot be held liable in the event of accidents, traffic, or any other instances of force majeure beyond our control that might prevent the normal provision of our services.
Passengers who fail to follow the instructions provided by choosing a service that does not allow sufficient time to complete the normal boarding procedures (check-in, security checks, etc.) will not be entitled to refunds.
LUGGAGE
Luggage is classified as follows:
- a) Carry-on luggage: this refers to small items and/or items of particular value, such as cell phones, laptops,
PDA devices, etc.
- b) checked baggage to be placed in the cargo hold (suitcases, duffel bags, wheeled suitcases) whose size and
weight do not exceed the established limits; we recommend using soft-sided luggage.
Strollers are transported free of charge as special baggage and must be foldable. Strollers that are not foldable
cannot be transported.
Quantity, Dimensions, and Weight Limit
Passengers are entitled to carry one piece of carry-on luggage free of charge, under their own supervision, with dimensions of a maximum of 40 x 30 x 15 cm and weighing no more than 5 kg, to be placed in the designated overhead compartment inside the bus or in the designated storage areas.
The passenger is also entitled to carry an additional piece of luggage free of charge, with maximum dimensions of 140 cm (length + depth + width) per piece and weighing no more than 5 kg.
Passengers are also entitled to transport, free of charge, one additional piece of luggage with maximum dimensions of, for each piece,
140 cm (length + depth + width) and weighing no more than 15 kg. Luggage is stored in the
luggage compartment of the bus and must bear a label clearly and legibly indicating the passenger’s name and the
destination of the booked trip.
Baggage Packaging and Identification
All passenger luggage must be properly packed and must also bear an identification tag
with the owner’s—the passenger’s—name and phone number. ISS and the carrier reserve the right to
refuse to allow luggage on board the buses if, upon inspection, it is found to lack these requirements.
We recommend using the luggage tag attached to your cruise ticket or to your transfer service ticket. All luggage, except for carry-on items, will be stored in the designated compartments on the buses.
Items in Luggage
Passengers are prohibited from placing in their baggage items that may cause damage, such as goods or substances that are
hazardous or harmful, flammable materials, liquids in general, and perishable items. ISS and the carrier reserve the right to seek compensation from the passenger for any damage caused to third parties and/or other baggage by the contents of the passenger’s
baggage.
In the event of a violation of these provisions detected at the time of departure, the carrier may lawfully
refuse to transport the baggage.
It is strictly prohibited to transport high-value items, fragile items that cannot withstand compression, and perishable goods in checked baggage.
ISS and the carrier are not liable for their damage or loss, unless they have been handed over to the
carrier with a specific declaration of value.
Liability for Baggage
The carrier is liable for loss of or damage to baggage entrusted to it in a sealed condition, up to a limit of
8 euros per kilogram or the higher amount resulting from the passenger’s declaration of value and
accepted by the carrier. If the weight of the passenger’s baggage is not recorded, it is presumed not to exceed
the maximum permitted weight of 15 kg.
For baggage and items not checked in, the carrier is not liable for loss or damage unless
the passenger proves that such loss or damage was caused by a reason attributable to the carrier itself. No automatic
compensation or indemnity is provided.
The passenger—within the scope of the regulations referred to above and within the limits specified therein—shall be entitled to
compensation only for damages that are proven.
Loss or damage must be reported, under penalty of forfeiture, at the time of delivery if the loss or damage is apparent, or within three days if the loss or damage is not apparent.
If the baggage is found, it is the passenger’s responsibility to collect it from the location that will be communicated to them.
Passengers who have experienced theft, loss, and/or mix-up of baggage stored in the luggage compartment/hold of the bus must, under penalty of forfeiture, report the loss or damage to the onboard staff upon arrival at the stop.
They must contact ISS as soon as possible at +39 02 87176066 or send an email to support@parkandcruise.com
The carrier assumes no liability for the failure to locate items that were not handed over or were left behind on
the bus.
Found items will be held for a maximum of 7 (seven) days by the carrier, after which time the provisions of the law will apply.
PASSENGER CONDUCT AND RESPONSIBILITIES
Passengers are asked to cooperate with the carrier to ensure travel safety and improve the quality of the
service, while complying with the regulations in effect regarding access to vehicles and facilities. Passengers using the
services provided by ISS are required to conduct themselves—for their own sake and that of others—in a manner consistent with the rules of
good manners and, in any case, in accordance with the common rules of civilized behavior.
On board the bus, passengers are required to follow the instructions given by the driver and the accompanying staff and, in any case, to comply with the following general rules:
- a prohibition on speaking to or otherwise distracting the driver while the bus is in motion;
- prohibition against disturbing other passengers;
- requirement to occupy only one seat;
- the requirement to wear seat belts and any other restraint devices;
- the obligation to keep the bus and its equipment clean;
- It is prohibited to compromise, in any way, the smooth operation and safety of the trip or the level of service.
- Passengers must remain seated while on the bus.
- No eating on board
- No smoking on board (including any electronic or non-combustion devices, e.g., IQOS)
Passenger Liability for Damages
The passenger is liable to the carrier for any damage caused to the bus, its furnishings, and the
onboard staff, as well as for any damage caused to other passengers and their belongings during the trip. In the event of
willful damage, ISS reserves the right to file a complaint in accordance with the law and to seek
compensation through the appropriate channels.
Smoking/rest stops/restrooms
Smoking is prohibited on board the bus, including the use of electronic devices, both in the passenger compartment and in enclosed spaces
(restrooms, driver’s cab, etc.). Failure to comply will result in an administrative fine, unless the act
constitutes a more serious offense under applicable criminal law. In the event of a criminal offense, the carrier will
report it to the judicial authorities and provide the personal details of the offenders.
If the buses are equipped with onboard restrooms, these are available to passengers. On overnight trips
and/or trips lasting more than 6 hours, one (or more) stops are scheduled at a service area,
where passengers may use the facilities. Passengers must strictly observe the duration of the
stop; unless otherwise announced by the onboard staff, the stop lasts 15 minutes.
Transportation of Animals
Live pets are not permitted on board, with the exception of guide dogs accompanying passengers who are blind.
NON-DISCRIMINATORY CONTRACTUAL TERMS
ISS applies non-discriminatory contractual terms and service rates—neither directly nor indirectly—based on the nationality of passengers or the place of establishment of the carrier or ticket seller within the Union.
RIGHTS OF PASSENGERS WITH DISABILITIES OR REDUCED MOBILITY
ISS guarantees the transportation of passengers with disabilities and those with reduced mobility at no additional cost for tickets,
except for safety reasons and in cases where the configuration of the vehicle or infrastructure does not allow for the safe or practically feasible transport of such a person.
Wheelchairs
Transportation in the cargo hold of a folding wheelchair and other mobility aids for people with
disabilities or reduced mobility is free of charge. To verify whether a wheelchair can be transported in the cargo hold as part of a transportation service, the exact specifications of the wheelchair or other mobility aid must be provided to ISS in advance, either by filling out the online form in the assistance menu or by emailing the address
support@parkandcruise.com prior to
purchasing the Transportation Service and with at least 36 (thirty-six) hours’ notice prior to the time of
departure. For safety reasons, wheelchairs to be transported in the cargo hold must be foldable and non-electric.
PASSENGER RIGHTS, ISS LIABILITY
Transportation
Carriers with which ISS has entered into a commercial contract are required to transport passengers with a valid ticket and their luggage in accordance with the provisions of this document. ISS also undertakes to minimize any travel-related inconveniences and disruptions.
LIABILITY
ISS shall be liable in the event of a proven breach of any of the contractual obligations set forth in these
General Terms and Conditions, in the Contract, or arising by law, except in cases of unforeseeable circumstances or force majeure that
prevent or hinder the performance of the services owed. An unforeseeable event or force majeure event is defined as an event that ISS could neither control nor reasonably foresee at the time of issuance of the Ticket, and whose effects cannot reasonably be avoided.
Except in cases of gross negligence or willful misconduct, ISS shall not be liable in any way for the following cases: (i)
the misplacement or theft of Baggage; (ii) damage or increased damage resulting from inadequate packing of the
Baggage by the passenger; and (iii) damage to the Baggage or to the Passenger resulting from the negligence of the
passenger.
Passengers are entitled to compensation for death, personal injury, and the loss or damage to Baggage resulting from an accident arising from the use of buses during a Trip. For the conditions and amount of compensation, please refer to applicable national legislation and Article 7 of
EU Regulation No. 181 of 2011. No automatic compensation or indemnification is provided. The Passenger—
in accordance with the aforementioned regulations and within the limits set forth therein—shall be entitled to compensation only for
damages that are proven. Following an accident resulting from the use of a bus during a Trip, ISS
will provide reasonable assistance proportionate to the Passenger’s immediate practical needs following
the accident. The assistance provided does not in any way constitute an acknowledgment or admission of
liability.
COMPLAINTS
Passengers may file complaints in the event of an alleged violation by ISS of the provisions of
Regulation (EU) No. 181 of 2011 on the rights of passengers in bus and coach transport,
by filling out the appropriate form on the ISS website, in the Customer Service section.
Pursuant to European and national legislation on passenger rights in bus transportation, the grounds for
filing a complaint relate exclusively to:
(i) for services covering a distance of 250 km or more, whether domestic or international:
- failure to issue a ticket;
- discriminatory contract terms or rates;
- failure to comply with obligations to protect people with disabilities or limited mobility;
- failure to provide alternative transportation in the event of cancellation, departure delay, or overbooking;
- missing and/or incorrect information in the event of a cancellation or departure delay;
- failure to provide assistance at the station in the event of a cancellation or delay at departure;
- failure to provide the passenger with information about the trip and his or her rights;
- failure to implement the complaint-handling system;
(ii) for services covering a distance of less than 250 km, whether domestic or international:
- discriminatory contract terms or rates;
- failure to comply with obligations to protect people with disabilities or limited mobility;
- information for passengers about their trip and their rights;
- failure to implement the complaint-handling system;
Pursuant to Article 27 of EU Regulation No. 181 of 2011, passengers must file complaints within three (3)
months from the date on which the service was provided or should have been provided.
ISS (i) within one (1) month of receiving the complaint, will notify the passenger that the complaint has been received; (ii) no later than three (3) months after receiving the complaint, ISS will provide the passenger with a final response to the complaint.
As a second step, 90 days after submitting the initial complaint to ISS, passengers may utilize procedures
for out-of-court dispute resolution or file a complaint—pursuant to Article 28, paragraph 3,
of EU Regulation No. 181 of 2011 and Article 3, paragraph 5, of Legislative Decree No. 169 of November 4, 2014—to the Transport Regulation Authority regarding alleged violations of the Regulation and in accordance with the procedures established by said Authority. In particular, the complaint may be submitted alternatively: (i) By certified mail to the address at Via Nizza No. 230, 10126 Turin; (ii) by sending an email to one of the following email addresses:
Certified Email (PEC): pec@pec.autorita-trasporti.it, Email: reclami-bus@autorita-trasporti.it; using the dedicated
online portal (SiTe), available on the Authority’s website. For further information, please visit the website
www.autorita-trasporti.it. To resolve any disputes, you may also use the
ODR platform, an out-of-court dispute resolution tool available
here.
Passengers may choose to submit their complaint in either Italian or English. ISS
will respond to passengers in the same language they used when filing the complaint.
Complaints may be submitted either online (Online Complaint) or by mail, either via registered or regular mail (paper complaint).
ISS will review complaints that include all of the following elements:
(i) the identifying information of the passenger and any representative;
(ii) details of the trip taken or planned and the contract of carriage, or a copy of the travel document;
(iii) a description of the service failure in relation to one or more defined requirements,
respectively, by the applicable regulations or by ISS’s general conditions of carriage.
If ISS fails to meet the deadlines set forth in the preceding paragraph, the passenger is entitled to receive an automatic compensation commensurate with the price of the ticket, in an amount of (i) no less than 10% (ten
percent) if a response is provided between the ninety-first and the one-hundred-twentieth day following receipt of the complaint,
or (ii) 20% (twenty percent) if no response is provided by the one-hundred-twentieth day following receipt of the complaint. It should be noted that such compensation is not due in cases where (a) the amount of the complaint is less than
4 (four) euros, (b) the complaint is not submitted by the passenger in accordance with the procedures, minimum requirements, and timeframes set forth in paragraph 18.8 above, or (c) the passenger has already been paid compensation in connection with a complaint regarding the same trip.
In the event of complaints regarding the provision of Third-Party Carrier Services, ISS will provide the Passenger with the contact information of the Carrier that provided the Service, to whom the Passenger must turn to file the complaint.
CHANGES
ISS may amend the General Terms and Conditions. Such amendments will take effect as of the date of their
publication on the ISS Website. For Tickets issued by ISS prior to the publication of the aforementioned amendments,
the General Terms and Conditions in effect on the date the ISS Service was purchased will apply.
ISS Service.
NOTICE PURSUANT TO THE PERSONAL DATA PROTECTION LAW
Personal data relating to Passengers or users who purchase Third-Party Carrier Services through the
will be processed by ISS itself as the Data Controller, for purposes strictly related to
the provision of the Transportation Service and any Ancillary Services, in accordance with the privacy notice on
the processing of personal data, provided pursuant to Article 13 of Regulation (EU) No. 679 of 2016 of the European Parliament
European Parliament and of the Council of April 27, 2016, on the protection of natural persons with regard to the
processing of personal data and on the free movement of such data, and repealing Directive 95/46/EC,
also known as the General Data Protection Regulation (“GDPR”), and, in any case, in compliance with current legislation
on the protection of personal data, meaning Legislative Decree No. 196 of 2003, as amended by Legislative Decree
No. 101 of 2018, as well as the provisions issued from time to time by the Italian Data Protection Authority;
.
ISS will process Personal Data using appropriate paper, electronic, and/or telematic means, in accordance with procedures;
strictly related to the purposes set forth above and, in any case, in such a way as to ensure the security and confidentiality
of the Personal Data itself.
Each Passenger may exercise the rights provided for within the limits and under the conditions set forth in Articles 7 and 15–22
of the GDPR by contacting ISS at the email address privacy@interss.ch; a suitable response to such a request will be provided
without delay and, in any case, within one month of receipt of the request.
INTELLECTUAL PROPERTY RIGHTS
All intellectual property rights relating to the ISS Services belong exclusively to ISS, which shall retain
ownership thereof even after the termination of the Contract. The purchase of ISS Services does not grant the Passenger
any right of use and/or license with respect to the intellectual property relating to the ISS Services.
For the purposes of this Article, “Intellectual Property” means, on a universal basis, all present and future rights in
copyrights, trademarks, distinctive signs, know-how, patents, utility models, inventions, domain names,
designs, models, and any other intellectual and/or industrial property rights recognized in any
international jurisdiction, including all related applications and registrations and the rights to apply for them
in connection with the ISS Services.
OTHER RELEVANT PROVISIONS
The Passenger’s use of ISS’s online sales channels to purchase a Transportation Service
implies automatic and full acceptance of these General Terms and Conditions and the other rules detailed therein
(including, but not limited to, the privacy and cookie policies available on the
website).
Last updated June 2024
